Administrative Assistant

In an uncertain world, Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of our customers, and anticipating their needs for the future. There is no stronger testament to our dedication to protecting customers from loss than our continued innovation and ability to transform our industry.

Some advanced skills required to perform non-routine, moderately complex work. Ability to apply experience, skills, and knowledge to procedures, processes, and techniques to the more complex situations of the job.

* Moderately complex support. * Work requires independent planning and execution of multiple tasks. * Assignments involve problem resolution, research and interpretation of department procedures and standards. * Average project scope is department-wide or multi-phased department initiative, lasting a minimum of 1-2 months in duration. * Complex scheduling. * Typically involves internal, occasionally external, and department-wide scheduling. * Full responsibility for department-wide event and travel planning. * Prepares and submits expense accounts and other type expenses. * Tracks/maintains/reports actual expenses versus budget; develops or updates budget system. * Frequent internal and external contact. * May involve interaction with all levels of management within the company. * Interacts regularly with difficult callers and often diffuses initial concerns and/or complaints. * Calls for moderate to advanced conflict resolution skills via phone and, occasionally, in person. * Researches difficult or non-standard issues and provides recommendations to manager. * Calls for frequent problem solving with internal and external staff. * Utilizes basic change management skills.

**Education, Work Experience & Knowledge** * High School education or equivalent preferred * Prefer 4+ years **Job Specific & Technical Skills & Competencies** * Moderate to advanced skill level required for software applications. * Advanced database queries, complicated Excel spreadsheets (i.e., vlookup) **Equal Employment Opportunity Statement** * Travelers is an equal opportunity employer.