Tilter Happiness (Customer Advocate, Product Analyst)

Launching out of Y-Combinator in 2012, Tilt is the fastest growing in the crowdfunding space. We’re launching more crowdfunding campaigns per day than any other platform in the world by focusing on what this space will look like in a mobile world. Tilt has raised funding from Andreessen Horowitz, SV Angel, Y-Combinator, and many of the smartest angel investors in the world.

Human history is filled with examples of the power of communities combining and coordinating resources, and yet, in 2016, it’s still unnecessarily difficult. We're working to empower any group, community, or crowd — anywhere in the world — to tilt their ideas into reality. We're looking for an almost impossibly empathetic, enthusiastic individual to help us love and support our users. What might make you a good fit? Your friends describe you as an unbelievably kind and warm-hearted person, you take immense satisfaction in solving other people's problems, and you have an unmistakable passion for our product. Happiness junkie that you are, you have to hold yourself back from adding exclamation marks, emoticons, and hashtags to every sentence you type. You could easily beat 95 other people in a speedwriting competition, but your also incredibly fastidious, which is why you cringed at the typo in this sentence. More importantly, you know that the only way to delight users is to make solving their problems your #1 priority. To succeed in this role, your heart must be huge—and you must want to help us strengthen our customer-centric culture here at Tilt.

* Provide patient, friendly, timely assistance to Tilt's growing community * Resolve customer issues quickly, ideally on the first reply * Compose messages that are thoughtful, concise, and friendly * Clearly communicate website issues with engineering staff * Aggregate user feedback for new product additions and designs * Continuously test new website features, troubleshoot bugs, and help with website copy

**What We're Looking For:** * Your writing is tight, typo-free, and grammatically correct * You are brand-savvy and can adopt, adapt and preserve Tilt's unique voice * You are able to multi-task and love to wear multiple hats at the same time * You work independently and follow through on your promises * You communicate ideas and feedback clearly * Your telephone presence is friendly and professional **Pluses:** * Previously worked in a tech startup * Experience with HTML/CSS/SQL and/or are well-versed in web development jargon * A systems thinker that loves executing on tasks and thinking about how to make the tasks easier to do in the future