Director, UX & Digital Strategy

The Coca-Cola Company (NYSE: KO) is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands. Together with our bottling partners, we rank among the world's top 10 private employers with more than 700,000 system associates.

Responsible for end-to-end vision, strategy, business plan, roadmap, delivery and ultimate customer satisfaction for key UX and Digital services as part of Coca-Cola’s Global Business Services (GBS) team. Accountabilities will include leading the company center of expertise in UX research and digital experience design, overseeing both sustained and project based UX and Digital service delivery and collaborating and integrating with IT, clients and other service leaders. This role will drive continual stewardship for these services from in current state as well as defining how the suite of services will evolve. Additionally, this role is responsible for managing related UX technologies and tools, industry memberships, recruiting talent, and assisting in business development. Scope of services includes support to all facets on the business including internal and external facing solutions, functions such as Marketing, HR and PAC as well as geographically aligned clients. This individual should possess a relentless customer focus, possess strong people management skills, be capable of managing large, complex bodies of work/budgets and represent the needs of our customers across the system to define and manage solutions that best meet their needs. Experience in digital technology and ability to make business-based decisions and provide strategic direction and oversight is critical.

* Lead prioritization of opportunities and issues to ensure teams are focused on those areas with greatest impact/value to the business. * Work closely with technology service-provider partners that support the overall capability (Key Lime, User Zoom, Motivate Design, etc.). * Drive roadmap and adjust project budgets, timelines and deliverables when project scope is changed in order to re-set project expectations and outcomes to clients and management. * Serve as a consultant and subject matter expert to the organization regarding how UX and Digital related services can be leveraged more holistically to solve Company challenges. * Act to drive optimization and innovation in digital solutions. Utilize knowledge in technology, business and user experience expertise to enable optimized approach to delivery and management. * Leverage deep understanding of user behavior and supporting analytics to make recommendations for technology solutions, roadmap and innovation for clients. * Identify technologies that drive business efficiencies as well as tie to online marketing, social, mobile, location and emerging technologies. * Manage strategic direction and execution of complex technologies, with a deep understanding of industry trends and direction. * Manage overall budget responsibility for services provided, as well as key agency and vendor relationships and technology capability guidelines and best practices for the business. * Manage teams of contractors, including assessing and assigning project workloads, ensuring overall projects are on track, and proactively identifying course corrections when needed. * Leveraging a user-centric approach, use the latest technology/methodologies and needs/benefit analysis to identify most appealing solutions, including cost/benefit and ROI.

**Related Work Experience:** 10 years minimum required **Education:** Bachelor’s Degree **LEADERSHIP BEHAVIORS** **Drive Innovation:** Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation). **Collaborate With System, Customers, and Other Stakeholders:** Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler). **Act Like An Owner:** Deliver results, creating value for our brands, our System, our customers and key stakeholders. **Inspire Others:** Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible. **Develop Self And Others:** Develop self and support others’ development to achieve full potential. **TECHNICAL SKILLS & KNOWLEDGE** * Demonstrated understanding in the areas of user-centered design and system development, knowledge management, content systems, business process management, web and mobile technology, communication and supplemental delivery and distribution systems, and analytics. * Proficiency in conceptualizing and translating business requirements into specific system functionality that map to business goals. * Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation. * Ability to lead and develop people. * Effective verbal and written communication skills for the purpose of providing information to senior leaders, peers, stakeholders, clients, vendors and staff. * Analytical understanding of digital space and digital marketing concepts, agile product management methodologies.