Desktop Support Specialist

TeamSoft is a unique IT staffing firm founded by three software developers in 1996. The premise was simple. People working together with skills and motivation can do great things.TeamSoft's culture of giving back to the community is a reflection of our consultants. We support our consultants' participation in charitable endeavors and are proud to help numerous causes and non-profit organizations. Along with TeamSoft sponsorship, the TeamSoft Charitable Giving Committee (TCGC) is 100% operated by

TeamSoft is seeking Helpdesk and Desktop Support specialists to join our clients around the Madison area. These individuals will provide technical assistance and support incoming issues related to software, hardware and other computer system issues. They will troubleshoot issues via phone, email, remotely or in person.

* Call center or help desk experience supporting a large number of business users * Ability to problem solve and find solutions * Associates or Bachelors in IT related field or equivalent work experience * Attention to detail and strong customer service skills * Basic troubleshooting experience

* Active Directory experience * Experience with VPN * Experience building, configuring PCs/Laptops * Experience with ticketing systems