Operations Associate for Courier Experience

Tapingo is a fast-growing startup that is looking to revolutionize the way we engage in commerce. We believe mobile technology can eliminate all the wasted time and stress so that you can spend your time on the things that matter. Like socializing with friends, focusing on important projects, or making conversation with a barista.

Tapingo’s Delivery Operations team plays a critical role in supporting our business’s rapid growth. As an Operations Associate, you’ll be responsible for building a best-in-class, highly engaged delivery fleet that consistently delivers top quality service to our customers.

• Recruit and onboard new couriers for our fast-growing markets - hire the right people at the right time to make sure we can keep up with customer demand.
• End-to-end management of courier hiring and onboarding funnel - proactive communication & innovative approach a must.
• Establish performance expectations for new couriers; monitor and manage performance of the fleet over time.
• Work with operations leadership to improve processes and products as the business grows.
• Manage supply/demand balance in your market portfolio to meet key metrics of the business.

• BA/BS and 1 - 3 years experience in logistics support, operations or equivalent role OR you’re just so awesome we can’t resist you
• Resourceful, scrappy, proactive, and persuasive
• Detail oriented, organized and able to multi-task in a fast paced environment
• Exceptional verbal and written communication skills
• High-energy, positive team player!
• Comfort with ambiguity and change, independence (previous start-up experience a plus)
• Availability to work full time hours and some weekends