Customer Firmware Engineer

Talent Merchants,Inc.

(San Jose, California)
Full Time Travel Required
Job Posting Details
About Talent Merchants,Inc.
The aim of Talent Merchants is to do business appropriately, which translates into morally. We won't push people into positions and we're not going to treat them as products.
Summary
We are currently looking for a Customer Firmware Engineer contractor to join our team in San Jose, CA. We are looking for a dynamic, self-motivated engineer to develop and support our cutting edge products.
Responsibilities
* Analyze, debug, and resolve firmware issues observed at domestic and international customer sites as well as at local and overseas development centers. * Triage and root cause system, driver, and device interoperability issues at customer sites. * Collaborate with core development teams to extract and analyze debug information and implement and deploy firmware patches. * Frequent travel and stay at domestic and international customer sites as well as overseas development centers for extended periods of time (can be up to 6 to 8 weeks at a time). * Assist customers by running or inspecting their tests at onsite locations.
Ideal Candidate
**Background/ Experience:** * BS in Computer/Electrical/Electronic Engineering or Computer Science, and 3 years of relevant experience in software or firmware or a MS Computer/Electrical/Electronic Engineering or Computer Science is required. * Have significant direct experience with drivers or firmware in a storage technology such as NVMe or PCIe * Strong experience in C/C++ for embedded systems is required. * Hands on experience with UART/JTAG/ICE debuggers, firmware debugging and protocol analyzers, is preferred. * Need 4-6 years experience **Skills & Abilities:** * Demonstrated ability to work as a team member, as part of a local and globally distributed team. * Good oral and written skills for communication and documentation of technical information * Open to frequent and possible extended domestic and/or international travel. * Is comfortable working in a multinational environment and understands how to leverage cultural diversity. * Ability to work well with internal and external customers

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