Verification Document Admin
TAD PGS, Inc
(Albany, New York)TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.
TAD PGS, INC. is currently seeking a Verification Document Admin for one of our clients in Albany, NY.
Position is responsible for determining the accuracy of in-process and processed applications and taking appropriate action as needed to make corrections for the New York Health Benefits Exchange.
- Retrieves imaged documents from database for data entry.
- Researches case identity from account records and links documents to account records.
- Determine and take appropriate corrective actions.
- Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.
- Responds to forwarded, written (email and task driven) and oral (phone) requests/complaints from clients pertaining to some aspect of their account that they do not understand or agree with, as assigned.
- Meets all performance requirements associated with eligibility & enrollment processes.
- Performs other duties as may be assigned by management.
- Determines best path for document problem resolution.
- Selects the appropriate client/account to associate documents.
- Ability to identify risk and escalate to management.
- Route technical issues to the appropriate staff.
Education Required:
- High School Diploma, GED or equivalent certification.
Background & Experience Required:
- Ability to type and process material in an expeditious manner.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently
Working Conditions
Pay Rate: $13.50 per hour Hours: 8:30a-5p, 9a-6p
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