Senior Business Intelligence Analyst - Operational Instights

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to more than 63 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS.

The Operations Insights team is responsible for delivering business insights and actionable intelligence to the Customer Service Organization. The Sr. Business Intelligence (BI) Analyst provides analytic support to the organization by structuring and analyzing a wide range of complex business problems using facts/data to determine root cause, derive conclusions and deliver recommendations to executive level audiences. The Sr. Business Intelligence (BI) Analyst is an individual contributor who is extremely analytical, and thrives on the challenges inherent in dissecting complex business problems. The ideal candidate likes to roll up their sleeves and get their hands dirty with data, spreadsheets, and models. Analytical dexterity and excellent communication skills are critical to success in this position. Successful candidates will have a skill set that includes experience with relationship databases, the ability to write queries and fetch data from SQL and Teradata, the ability to independently plan and execute an analytic approach and process that results in actionable business improvement recommendations, and the ability to organize analytic findings into clear and concise written and verbal communications.

* Will be responsible for extracting data from multiple sources, manipulating data/data validation, conducting Root Cause analysis, developing business/operational solutions/recommendations and presenting to Sr. Leadership * Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. * Query data from relational databases (Teradata, MS SQL Server) * Ability to perform data validation, analysis and modeling (Root Cause Analysis, Behavioral Analysis) * Develop Executive Level presentations and present complex, customized analytic findings to senior management * Lead continuous improvement initiatives for the Call Center (Direct to Customer) Organization * Create and distribute high level business performance reporting * Build cross functional relationships to drive strategic discussions and continuous improvement

* Bachelor’s Degree or equivalent work experience required in quantitative discipline (Math/Statistics/Finance/Economics or other) * MUST Possess 5+ years’ experience in a hands on analytical role, with focus on Root Cause Analysis and Behavioral Analysis in analyzing business problems and making business/operational recommendations * 5+ years’ experience mining big data (SQL knowledge required) from multiple relational databases (Teradata, Oracle, MS-SQL Server) * Highly proficient in Data Analysis Tools and Report Development (Excel, Access, Tableau, PowerPoint) * 2+ years knowledge, or experience working with statistical analysis tools (SAS, R, or other) * Understand data visualization and best practices * Excellent communication skills (verbal and written) * Experience in operational analysis of corporate initiatives preferred * Knowledge of wireless industry preferred