Analyst, National Resource Planning - (Command Center)

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to more than 63 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS.

This Position Is Located At T-Mobile's Corporate Headquarters In Bellevue, WA The Resource Planning Analyst is proficient in real time call center operations, staffing curves, call center metrics, scheduling, and functions as a team member of the Resource Planning department. The RP Analyst is responsible for ensuring that call center resources are scheduled and utilized to provide optimum service levels for customers. Relocation Assistance Is Available.

The RP Analyst is responsible for creating, programming, formatting, maintaining, and producing reports both on ad hoc and scheduled basis, for individual, teams, work types, departments, and sites.

* Experience and understanding of call center dynamics, including staffing, queues, and performance measurements * Demonstrated analytical ability with data shared across multiple groups * Ability to work any scheduled assigned in a 24x7 environment, to possibly include extended periods of time alone * Working knowledge of Lucent CMS * Proficiency with Excel * Desired Qualifications * Experience with SQL, HTML, XML, Visual Basic Programming Highly Desired * Proficiency with TCS and eWFM scheduling software preferred or equivalent * Experience with Access and Crystal Reports preferred * Experience in Multi-site call center management desired * Previous call center experience in workforce planning and management preferred * Education * Minimum Required * High School Diploma * Qualifications •Experience and understanding of call center dynamics, including staffing, queues, and performance measurements * •Ability to work any scheduled assigned in 7x24 environment * •Working knowledge of Lucent CMS * •Proficiency with Excel * •High School Diploma/GED * Minimum Qualifications * At least 18 years of age. Legally authorized to work in the United States. * High School Diploma or GED. * Pre-employment background screen.