Project Manager

Switchfly is the most comprehensive enterprise SaaS provider of travel and loyalty solutions. Our flexible white-label platform powers personalized, feature rich, and localized websites for global brands in travel, financial services and ecommerce. We are continually improving our high-availability, high-traffic solutions for our clients. The Switchfly technology that powers the user experience for these global brands is core to their business and to ours.

A highly visible role on a dedicated team for an enterprise client. Working in partnership with team leads (Product, Engineering, QA, Implementation) the Project Manager will lead planning and delivery with the client team. The ideal candidate will have experience of implementing agile processes, working with off-shore teams and working directly with large and demanding clients; attention to detail and clear communication of technical issues to non-technical clients are a must.

* Continuously improve operational effectiveness and client confidence by pro-actively owning and developing joint work processes and planning. This includes a move from waterfall to iterative development. * Support the customer as Product Owner by clearly presenting delivery options and tradeoffs. * Support cross functional teams in delivering high quality features at high velocity by anticipating blockers and ensuring information and inputs are available as needed to maintain throughput. * Create planning transparency and trust through relevant, clear and accurate updates to stakeholders. * Facilitate the translation of the various teams’ development and business requirements into technical solutions that meet the client needs of functional excellence, security, scalability, and reliability. * Identify and manage issues and risks; track project dependencies and milestones; document and communicate project plans and overall project status; ensure that technical team members execute upon their deliverables; and keep projects on schedule and within scope and budget. * Simultaneously manage multiple projects ranging from small single release enhancements to large, high-profile, cross-team multi-client international initiatives. * Utilize project-planning tools to ensure timely completion of project tasks and deliverables with a high degree of quality. * Some travel, domestic and international, may be required.

* Results oriented, proactive and showing overall leadership quality. * 5+ years IT experience with 3+ years experience in project management work with an Internet or technical business focus. * Experience implementing agile and of Scrum a plus. * Experience working directly with enterprise clients. * Experience communicating technical issues to non-technical audiences under pressure. * Proven track record of successful management of multiple large-scale projects with on-time, on-budget delivery. * Experience collaborating between IT, software development, and product groups. * Strong consultative, listening, communications and analytical skills. * Strong interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers. * Must be an expert in internet/software product/project management with the ability to implement and maintain complete product lifecycle from inception through delivery and post-delivery support. * Desire to work in a fun, fast-paced, dynamic environment. * BS/BA in technology-related field. * Scrum, PMP, CSM or Prince2 certification a plus. * Hands-on experience with Microsoft software products, including MS Project, Visio, Outlook, Excel, Word, and PowerPoint. * International work-experience a plus. * Travel-industry experience a plus.