Avaya Engineer

Strategic Staffing Solutions (S3) is the 6th largest diversity staffing firm in the US and a global provider of business and IT services, including staff augmentation, managed staffing programs, and solutions, with more than 25 years of consecutive growth.

We are currently looking for an Avaya Engineer to join our team of professionals.

• Design, implement, and configure Avaya contact center solutions.
• Second and third level support service delivery managers and operations support vendor to ensure concerted effort is being placed on root cause analysis for Telecom outages.
• Recommend to service delivery managers and operations support vendor improvements in hardware or software needed to maintain reliable Telecom systems.

• Bachelor Degree or Military Experience.
• At least 3 years of experience managing IP Telephony systems and services in a design leadership capacity for call center services in both an outsourced and insourced service model.

• At least 3 years’ experience in working with the Avaya ACD across Communication Manager, Control Manager, Session Manager, Gateways G450-G650, Call Management Systems, and ACCCM, VoIP design and troubleshooting and AES

• ITIL V3 Foundation Certification

• 5 years of experience with Avaya Contact Center Aura and Elite.