Sales Development Manager

StellaService helps companies grow through better service across their stores, contact centers and ecommerce fulfillment. The company offers solutions including employee engagement tools, real-time customer feedback surveys and objective performance measurement across online and in-store channels.

StellaService is looking for a proven Sales Development Manager to drive outbound pipeline growth by directing and coaching our Sales Development Representative (SDR) team. This new role will report to our Co-Founder and SVP of Global Sales & Service and will be located in our headquarters in the financial district of New York City.

• Responsible for the overall performance of the SDR team
• Oversee the daily activities and quota performance management of individual SDRs
• Lead all mentoring and coaching activities to build a high performing lead generation team
• Recruit, hire, onboard, and train new SDRs
• Quickly ramp new SDRs with training, including product knowledge, buyer personas, competition, tools training, and role-plays
• Provide SDRs with a coaching cadence of time management, objection handling, prospecting tactics, and active listening skills
• Establish a library of prospecting resources for the SDR team
• Drive operational excellence through constant process innovation
• Oversee tracking of forecasts and create reports to demonstrate progress

• Bachelor’s Degree
• 2+ years in lead generation or sales role
• 2+ years in team management or leadership role
• Deep experience in SalesForce
• Proficient in Excel
• Data-driven approach
• A history of consistently performing above quota in a high tech or SaaS related inbound/outbound sales environment
• Strong collaboration and influencing skills demonstrated through superior communication and presentation skills