Technical Account Manager

Spoon (formerly Xenocode[1]) is a set of software products and services developed by the Code Systems Corporation for application virtualization, portable application creation, and digital distribution.

• Analyze and respond to customer technical and integration issues and work with the development team to improve product quality
• Work with potential customers and partners to develop proof-of-concept implementations and other technical product evaluations, and resolve technical issues
• Cultivate relationships with members of the IT and development communities
• Maintain accurate account records, activity logs, and bug information in the CRM and support databases

• A minimum of two years of work experience
• Strong information technology, programming, and systems administration skills; in particular, you must have sufficient technical ability to debug customer issues, assist customers with solution implementations, and resolve challenging technical issues
• Programming experience in C#, Java, or closely related language, SQL, and HTML
• Experience with App-V, Citrix, ThinApp and related technologies preferred
• Strong written and verbal communication skills; ability to interact successfully with sophisticated counterparties (developers, VP-level engineering, CTO/CIOs, and similar)
• Bachelor's degree in computer science or engineering, or equivalent work experience
• Ability to use a computer and/or be on the phone during most work hours
• Ability to work independently and with other team members in a fast-paced environment