Customer Service Assistant

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Spherion Staffing Services is NOW HIRING internally for a Customer Service Assistant (CSA) for our office in Bellefontaine, Ohio Positions is Full Time (Temp to Hire) available in 1st Shift with pay starting between $12.00-$13.00/hour. The CSA is accountable for supporting the office staff as directed by the Branch Manager. To apply, click APPLY NOW to submit a resume.

* Function as a liaison between Spherion, the client, the employee and the community * Handle incoming phone calls. Answer the phone in a cheerful and professional manner by the third ring. * Take messages for client orders over the phone. Take accurate messages and distribute to the appropriate person. * Greet all applicants and guests immediately in a cheerful and professional manner. * Conduct reference checks on applicants * Data entry, typing, faxing, filing and general clerical * Screen and evaluate qualified applicants for temporary assignments * Participate in orientation of new employees * Interview qualified applicants * Talent market available employees to clients/prospects * Assist in filling client orders with qualified/appropriate employees * Communicate status of work to supervisor * Provide timely and thorough service to clients * Communicate with clients as well as field and office personnel in a warm and helpful manner while simultaneously building credibility and rapport * Maintain a mature problem solving attitude under stressful circumstances * Make decisions to resolve client complaints * Take the initiative to make suggestions to solve problems and improve production * Make self-development efforts ex. Skillport classes, seminar, training as offered * Inform a supervisor about a problem and recommend a solution * Complete work in an accurate and timely fashion * Make sure work meets quality standards * Show pride in your work * Set an example of high quality work for team members or peers * Any other duties as assigned by management

* Minimum of one-year experience in a fast paced, customer service environment either through employment or education * Proficiency in MS applications * Must be adaptable, flexible and maintain effectiveness during change * Strong communication and problem solving abilities * History of success evidenced by increased responsibilities and/or promotions