Solutions Engineer

Slack

()
Full Time
Job Posting Details
About Slack
Slack is a messaging app for teams that is on a mission to make your working life simpler, more pleasant, and more productive. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly.
Summary
The Solutions Engineer is the primary point of contact for customer technical concerns: security reviews, API capabilities, integrations with internal systems and more. This is a technical role that works closely with our Account Managers and our Operations, Security, and Product teams. This role needs to communicate effectively across multiple departments and customers, have the ability to shift gears at a moment's notice, and enjoys the challenges of working through technical requirements and concerns with customers. This is an amazing opportunity for someone looking to join in the early stages of a rapidly growing technology startup.
Responsibilities
* Partner with account managers on key accounts to delight customers and improve adoption * Lead and assess technically-oriented customer conversations * Execute and manage customer security questionnaires in a timely manner * Drive and own the implementation and troubleshooting of single sign-on integrations * Understand customer use cases and translate to product navigation * Educate and train the Account Management team on security and technical areas * Work with the Security, Operations, and Product teams to stay updated on all security and technical changes with Slack * Contribute to the success of a fast paced and growing organization
Ideal Candidate
* Extensive sales engineering or implementation experience in a SaaS organization * Excellent communication skills both with customers and within an organization * Strong track record of successfully overcoming technical and security challenges with customers * Deep knowledge of programming languages in the context of security and technical discussions * Comfortable and willing to be a hands-on contributor * Experience with enterprise SaaS vendors preferred * Bachelor's degree required

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.