Senior Manager of User Research

Slack

(San Francisco, California)
Full Time
Job Posting Details
About Slack
Slack is a messaging app for teams that is on a mission to make your working life simpler, more pleasant, and more productive. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly.
Summary
You'll be responsible for managing and growing our team of user researchers, as well as working cross-functionally with leadership of product management, design, marketing, sales, and engineering to ensure that user research and usability studies contribute significantly toward business and product decisions. We’re lucky to be a very user and design-focused organization, and user research is highly valued across the entire company, from design to engineering to accounts and beyond. You'll help us gather more rigorous data and better deliver on Slack’s mission: to make your working life simpler, more pleasant and more productive.
Responsibilities
* Manage, mentor and hire user researchers. Build a diverse team of researchers with complementary skill sets who bring unique experiences and views to bear on our product. * Continue to develop our nascent user research practice by establishing, optimizing, and managing research methodologies. Identifies and acts on opportunities for new tools and better processes. Act as an internal evangelist for customer, market and product research. * Work with design and product leadership to influence product strategy and priorities. * Ensure we are conducting research that impacts Slack's product roadmap, across product groups and platforms. Set and hit goals for user research and successfully communicates those goals throughout Slack.
Ideal Candidate
* Experience hiring and managing user researchers. * Experience with a diverse range of products and users. * Demonstrated record of conducting user research and acting as an evangelist for research within an organization.

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