Account Manager Team Lead

Signpost is cloud-based CRM software that gives local businesses the power to effortlessly build and manage customer relationships. Signpost automatically builds customer profiles by capturing email, phone, social and transactional data. Their automated marketing engine uses this data to drive purchases, reviews, referrals and loyalty.

We’re looking for a smart and motivated Customer Experience Leader that understands the challenges SMBs face and is passionate about helping them reach their marketing goals. You’ll be the first point of contact for our clients and responsible for helping our merchants get the most from our software.

* Provide outstanding client service by phone and email for account set up, product expertise and general account questions * Identify common issues while finding quick and effective resolutions * Assist merchants with account set up and attachment, handle inbound requests to the general support line, and handle first level email requests * Collaborate across all departments including sales, product, and marketing to ensure aconsistently great merchant experience * Research and develop best practices and guidelines that will inform others involved in Customer * Build value through marketing and SMB expertise

**Experience** * A degree from a top-tier College or University * Must have Team Lead/Management Experience AND 2-4 years of Account Management or customer service experience * Ability to thrive in a fast-paced, start-up environment * Exceptional writing and phone skills * Self-motivated and always looking for improvement opportunities * Competitive and driven to continuously out-perform **Come ready to prove that:** * You care about small business * You bring energy and you are always improving * You have some customer facing experience * You can multi-task while maintaining high-quality work * You are a team player who communicates effectively * You want to work towards both team and individual goals * You want to advance your career and learn something new every day