Account Manager

Signpost is cloud-based CRM software that gives local businesses the power to effortlessly build and manage customer relationships. Signpost automatically builds customer profiles by capturing email, phone, social and transactional data. Their automated marketing engine uses this data to drive purchases, reviews, referrals and loyalty.

Your position as an Account Manager at Signpost will be an adventure in helping SMBs drive reviews, referrals and repeat business through smart local marketing. You will work with our Account Managers to optimize merchant presence across social and location media sites like Facebook, Google+ and Yelp. You will become savvy with navigating the intricacies of marketing on these platforms and how to optimize a SMB presence. You will also be heavily involved in our re-marketing efforts with small businesses, which involve targeted email re-marketing with specific messaging and offers that drive more customers to purchase and builds word-of-mouth.

* Working closely with Signposts Sales team to ensure customer success * Serving as a point of contact and escalation with Signpost’s partners regarding customer accounts * Troubleshooting and project managing issues with customer accounts * Conducting quality assurance checks on customer accounts * Helping ensure marketing campaigns are up and running for our SMB customers * Entering account data for Sales and Account Management teams * Researching best practices in order to make our processes more efficient * Achieving retention targets through proactive and reactive retention strategies

* 3 years of successful account management or retention experience * Proven industry knowledge in the smb marketing space a plus * Comfortability working with cross-functional teams by phone, email, and in-person * Strong desire to be part of a winning organization with a work hard / play hard mentality