Technical Writer

ServiceTitan

(Glendale, California)
Full Time
Job Posting Details
About ServiceTitan
ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration.
Summary
This person will work as a member of the Product Team to develop and deliver comprehensive technical documentation and quick reference guides centered on learning our product and best practice usage for new onboarding customers, existing customers, and internal new hires. He or she will work with the Director of Product Management, as well as others within the Product Management, Product Marketing and Customer Success Teams to create various formats of technical documentation, accessible via download, training resources, or directly from the software via online help. This individual will collaborate with individuals from other teams to learn the software and for technical writing and implementation of online help, including Product, User Experience and Engineering.
Responsibilities
* Technical Documentation Development & Maintenance – Create, update, and maintain well-designed and engaging technical documentation to drive learning and feature adoption. * Technical Writing Management – Drive evaluation and implementation process of a technical writing platform to support team goals. * Quick Reference Guides – Develop and maintain workflow-based Quick Reference Guide/Quick Start Guide documentation. * Online Help – Structure technical documentation so that it can be leveraged for Online Help. * Documentation Standards – Develop and maintain style guide for documentation. * Quality Control –Provide quality control for all documentation, and where necessary perform updates to existing documentation to meet quality standards. * Cross-departmental collaboration – Collaborate with Marketing, Product, Engineering, and other teams to develop technically accurate and robust technical documentation, including as part of software launch process.
Ideal Candidate
* 3+ years of experience in technical writing in a software company, with a strong background in developing and delivering software documentation aimed at multiple audiences, including customers’ end users, power users, and internal personnel. * HTML and CSS skills are desired * Consistent track record of achievement and demonstrated success in delivering excellent service. * Excellent analytical and writing skills, including the ability to analyze complex technical issues and create concise documentation. * Eagerness to learn new technologies and instructional methodologies. * Excellent planning, organization, and written & oral communication skills. * Ability to multi-task by developing content for multiple projects simultaneously in a fast-paced environment. * Bachelor’s degree from four-year college or university in Communications, Technical Writing, and/or equivalent combination of experience and education that enables performance for this position.
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Flexible vacation policy, free lunch every day, snacks and munchies, team outings and many more perks.

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