Senior Systems Engineer

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

• Provide 24x7 global 3rd level support for the entire Windows/Linux platform and related infrastructure.
• Proactively monitor operational status, capacity, and performance of supported infrastructure, ensuring that they remain within acceptable limits.
• Administrate systems and servers to ensure availability of service to authorized users.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Maintain and test Disaster Recovery procedures on a Quarterly basis.
• Ensure high quality documentation for supported infrastructure is developed and maintained.
• Provide assessment of new opportunities and their estimated cost.
• Ensure SOX and other legal and regulatory compliance in the infrastructure area.
• Manage vendor relationships and engagements in the infrastructure area

• Strong technical experience in deploying and supporting Windows Server 2008/2012.
• Deep understanding of vSphere ESXi 5.x and experience with deploying and managing a highly virtualized infrastructure.
• Understanding and experience with SAN storage such as EMC, NetApp, and Pure Storage.
• Proficiency in PowerShell commandlets.
• Strong experience in supporting various Linux operating systems (RHEL, CentOS, etc.).
• Understanding and experience with production server backup technology such as Veeam or Avamar.
• Experience with load balancing technology, specifically F5 LTM/GTM.
• Experience with administering and supporting Active Directory.
• Experience with administering and supporting Exchange 2010.
• Proficiency in scripting and general automation activities is a plus.
• Experience with Single sign-on solutions such as Okta are a plus.
• Experience with operational analytic and monitoring tools is a plus (Splunk, Solarwinds, etc.).

Qualifications:

• A minimum of 5 years’ experience in IT Systems with increasing responsibilities.
• Strong infrastructure support and administration experience.
• Exceptional communication, both written and verbal, including listening skills and an open attitude toward constructive feedback.
• Ability to multi-task in an ever-changing environment.
• Ability to travel to other locations (both domestic and international) as needed.