Technical Writer Intern

Founded in 2009, SendGrid is an industry-disrupting, cloud-based customer communication platform that solves the challenges of reliably delivering emails on behalf of our customers. We deliver over 33 billion emails a month for customers like Airbnb, Spotify, and Uber.

As a technical writer at SendGrid, you will write high quality customer friendly documentation to help drive self service and add to a positive customer experience. You will learn a lot about our product and you will be aware of all new features before they come out.

• Work in the customer’s best interest, always
• Work closely with our current Technical Writing staff, support team, and others in the company
• Maintain and improve the customer-facing docs platform and content
• Help make SendGrid’s documentation one of the best docs experiences on the internet
• Have no problems asking every single question that you think of about SendGrid, the product, or our process
• Love to write documentation and articles that customers will be happy to use
• Love grammar and punctuation
• Be willing to learn Git and Jekyll if you don’t know it already

• A love for writing in order to make customer’s lives better
• An appreciation for being part of a fast-paced environment
• Fastidious attention to consistency and accuracy
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do