Product Engineer

Ricoh USA

(Boulder, Colorado)
Full Time
Job Posting Details
About Ricoh USA
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions.
Summary
Product Engineering position within Ricoh Printer Control Unit Development organization. The Control Unit Development Team delivers high quality solutions comprised of Linux-based software running on multiple hardware platforms, in the control of Continuous Forms and Cutsheet Printers. Our software engineers are generally involved in every phase of the development process, including architecture, planning, design, implementation, unit test, documentation, and providing ongoing support for product test and field support groups. The successful Product Engineer must be a confident Software Developer who is comfortable working within a Linux environment and should be able to perform product engineering and field support for our printer products. Skills should include C/C++ programming, Linux O/S experience, Linux Network interfaces, strong analytical and problem solving skills. Interpersonal skills should include teaming, self management, multitasking, as well as possessing a positive, cooperative, and dedicated attitude.
Responsibilities
* Work with local account teams to resolve customer problems * Report status on field issues * Work with customers to understand their requirements and conditions of satisfaction * Keep customers, field teams and management appraised of progress * Review code traces and machine diagnostic logs * Recreate problems, define problem resolution approaches * Test fixes and temporary work-arounds * Document steps and procedures * Provide on-site technical assistance when necessary * Establish and improve processes * Support technical areas outside of job function as necessary
Ideal Candidate
**Required Skills:** * Programming experience in C/C++, 5 years * Software development in Linux OS environment, 5 years * Strong debugging and analytical skills * Excellent technical writing, organization, communication and interpersonal skills * Teaming, self-management and multitasking skills * Strong customer focus (communicating with customers) **Preferred Skills:** * Working with a global team * Understanding of printing concepts and technologies * Customer support experience, 5 years * Understanding of customer technical/business environments * Able to solve technical problems in a complex environment **Education / Certifications:** * B.S. or M.S. degree in Computer Science, Computer Engineering, Electrical Engineering or related field of study

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