Boutique Geek

Revzilla

(Philadelphia, Pennsylvania)
Full Time
Job Posting Details
About Revzilla
RevZilla was founded in 2007 by a core team of riders whose sole goal was bringing the best possible shopping experience to any enthusiast who visits us, in-store or online.
Summary
This position is a customer facing position in our Philadelphia Gear Boutique dedicated to ensuring that everyone who comes into RevZilla has the best possible customer experience. Serving as a zealous RevZilla ambassador, possessing extensive product knowledge, a commitment to exemplifying outstanding customer service, and being an active rider, are all components of a successful Boutique Geek.
Responsibilities
* Ensure the RevZilla brand is maintained through exceptional service and continued focus on improvement of the in-store customer experience. * Provide sales support to customers by inquiring, listening and recommending merchandise based on the customer’s needs * Patience is key, you’ll be explaining the same principles over and over to people every day. We help riders of every skill level everyday. All day. If you aren’t patient, you won't dig it here. * Maintain an expert level of knowledge on RevZilla’s product offerings * Consistently seek and share new trends and product knowledge * Assist with improving the operational efficiency of RevZilla’s retail operation * Participate in operational and/or marketing related tasks relating to the RevZilla Boutique or website as defined by management on an ongoing or ad-hoc basis * Perform daily showroom maintenance including store cleanliness, merchandising (seasonal/fill-in), and display
Ideal Candidate
**Knowledge, Skills, Abilities, and Core Competencies:** * Commitment to RevZilla’s Core Values * Consistent engagement in a team atmosphere * Experience with face-to-face retail preferred * Expert in maintaining approachability through an engaging personality * Mastery of RevZilla customer service principles and practices * Polished verbal and written communication skills * Comfort with various computer programs including proprietary systems * Demonstrated problem solving, time management, and analytical skills * Established communication, interpersonal, and listening skills * Demonstrated attention to minute details * Ability to interact and work in a fast-paced, team driven environment * Time management skills and the ability to organize and manage multiple priorities * Ability to work a schedule outside of normal business hours **Physical Demands & Working Conditions:** * Typical retail store environment with brief exposure to varying temperatures on a regular basis * Requires walking, standing, bending, and reaching overhead for long periods of time * Concentrated mental and visual attention with a high degree of manual dexterity and visual attention for sustained periods * Repetitive hand motions * Requires the ability to lift and move up to 15lbs continuously * Works in accordance with general safety rules and practices * Keeps immediate work area clean and free from hazards
Compensation and Working Conditions

Working Conditions

The Boutique is open Tuesday through Saturday. As such, this position requires that the associate be available to work every day.

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