Technical Program Manager

Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

RBC Investor & Treasury Services (RBC I&TS) has developed a multi-year business transformation strategy, Advanced Client Engagement (ACE), that focuses on aligning our clients’ requirements with system enhancements designed to improve their overall experience, enhance operational efficiency and reduce risk. By investing in new talent, functionality and products, we envision technology services that deliver optimum support for our clients, whether for ongoing activities or in response to market or global regulatory change.

* Manages communication with external/senior internal stakeholders and between labs * Jointly accountable for successful delivery of the Lab (MVP) on budget and within set timeframes * Leading risk, dependency and issue mitigation whilst maintaining close partnership * Managing and sustaining key relationships with the product owner, , and IT lead to ensure strong alignment for optimal delivery * Delivers and Rolls Out Minimum Viable Product (MVP) on time * Work with RBC T&O organization to facilitate the release of the newly developed application, including infrastructure and environments setup, application deployment and configuration, post release activities * Works with RBC stakeholders to execute rollout activities on time (e.g., trainers, support desk, IT teams etc.) * Impacts the culture of I&TS by role-modeling the agile culture shifts, especially: * Candid collaboration: willing to challenge and debate with passion and empowers and coaches the team to make decisions * Coaching: Works with various members of the team to improve their agile and execution abilities through coaching and mentorship * Act and iterate: comfortable working with ambiguity, knows when is “good enough” and able to pivot quickly

**Must-have** * Ability to structure and solve problems under ambiguity * IT Project management experience * Sufficient IT knowledge/aptitude to interface with lab-based teams * Experience and comfort delivering a project in true agile fashion, where requirements are iteratively defined * Embodiment of the mindsets required in the lab * Ability to drive execution **Nice-to-have** * Ability to communicate with impact * Good understanding of IT architecture and technology concepts * Experience in software development