Customer Service Representative

Randstad

(Wayne, Pennsylvania)
Evenings Temp-to-Hire
Job Posting Details
About Randstad
Randstad is a leading global staffing and recruitment company, offering a wide range of solutions in the HR services space. We take the lead in shaping the world of work, by matching candidates with companies that will help them reach their full potential, and matching clients with people who will work to successfully develop their business.
Summary
The Retail Resolution Services Associate handles calls from Vanguards clients who have NOT had their issue resolved in previous attempts. This is primarily a higher level customer service (phone) role, with limited processing. A calm, cool demeanor is essential for these escalated calls, with ability to absorb knowledge given to handle the client's needs successfully. Successful candidates must have ability and willingness to handle resolution calls for 6+ hours a day, and time management skills in order to resolve issues during limited downtime. This is a challenging role, but on a friendly team, with high visibility within the organization, and excellent growth opportunity.
Responsibilities
* Completes requests accurately and in accordance with Vanguard policies and procedures * Exhibits sense of accountability and urgency on behalf of clients by resolving requests swiftly and thoroughly * Effectively uses resources and tools to accomplish tasks within expected timeframes * Applies a logical approach to problem-solving * Resolves problems independently and demonstrates sound judgment * Takes responsibility for continuous learning, improvement, and career progression * Communicates in a clear, concise and professional manner, both verbally and in writing * Organizes work and manages time by effectively prioritizing based on client and business needs
Ideal Candidate
* Bachelor's Degree IS required, and Finance/Investments background strongly preferred. * Exceptional customer service skills * Enjoys research and problem solving * Can work in a fast paced environment * Is able to multi-task * Is open, flexible and accepting of change * Is a professional team player who works well with others * Has time management skills * Has basic Investment terminology
Compensation and Working Conditions

Additional Notes on Compensation

Pay Rate: 20.51/hr

Working Conditions

Working hours: 930a-9p M-F

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.