Customer Service Associate

Randstad is a leading global staffing and recruitment company, offering a wide range of solutions in the HR services space. We take the lead in shaping the world of work, by matching candidates with companies that will help them reach their full potential, and matching clients with people who will work to successfully develop their business.

* Accurately processes customers' orders into the ERP system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders. * Looks up customer orders/invoices and provides information pertaining to: order/invoice dates, totals, shipment dates, tracking information, etc. * Receives and documents customer returns. * Helps consumers find store/s near their area or direct them to an online retailer if no stores are available. * Answers general customer questions about products and/or transfers more complex technical questions to on-staff nutritionist or to appropriate personnel. * Informs customers of new products, special promos, or any other information that may increase customer orders (quantity and/or total amount of order). * Performs any other duties as may be assigned by supervisor or Manager.

- Associate Degree REQUIRED; Bachelor's Degree preferred. - Previous customer service experience, preferably in a call center environment (at least one year +) - Prior experience in the vitamin/supplement/nutrition industry preferred. - Strong verbal communication skills. - Excellent data entry skills (Please include speed and accuracy scores). - Ability to multi-task, prioritize responsibilities and detail oriented - Strong follow through and organizational skills - Team player - Strong computer skills and proficiency in Microsoft Office programs - Excellent problem resolution skills - Adaptable in a fast-paced environment. - Excellent work ethic - Must be agreeable to posted wage. - No relocation expenses provided - EDI EXPERIENCE IS A REQUIREMENT!!