Account Manager

Rainforest QA

(San Francisco, California)
Full Time
Job Posting Details
About Rainforest QA
Rainforest QA is modern testing for web and mobile apps. The Rainforest platform delivers all the resources needed to do fast, efficient QA. Rainforest combines a massive crowd of human testers with algorithmic management and VMs to execute web and mobile regression testing for continuous deployment. The best dev teams from companies like Intuit, Zenefits, Oracle, and IBM use Rainforest’s platform and API to execute and scale their QA activities more effectively.
Responsibilities
* Work closely with our Customer Success team to manage relationships with current customers * Own a quota: Identify upsell opportunities within companies and drive renewals within companies * Create and maintain an organized process to get ahead of renewal opportunities and ensure customers renew with us year over year * Partner with the sales & customer success teams to further grow accounts by selling in new products, increasing volume, and / or expanding within the organization * Gather business and technical needs of customers and drive solutions forward * Become an expert on all areas of the product with a keen ability to ask the right questions of customers to discover where opportunities can be uncovered
Ideal Candidate
* 2+ years experience as an Account Manager, Customer Success Manager, or related role driving renewals and upsells * Someone who regular exceeds quotas while delivering value to customers * Startup mindset: ability to adapt to rapidly evolving products and processes * Relationship builder: a true people-person who enjoys building rapport with senior engineering leaders * Problem solver: a strategic thinker who is self motivated, great at self-managing, and connects the dots
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Competitive compensation and stock options 100% Medical, dental, and vision insurance covered (50% for dependents) Voluntary 401 k program

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