Customer Success Specialist / Senior Customer Success Specialist

Quantcast helps create a more personalized digital world. We have built one of the world’s most sophisticated data-intelligence platforms, using big data and machine learning to solve the biggest challenges in marketing and create more rewarding experiences across the digital landscape.

Quantcast is hiring a Customer Success Specialist to work on our Corporate Sales team. As a Customer Success Specialist, you will work with a designated customer team to ensure flawless campaign execution and customer success for our top-tier clients.

• Ensure all media plans, campaigns and creative are set up properly, accurately and are the best quality to service our clients
• Help the Account Management and Sales teams to ensure that the onboarding of new clients is accomplished in a timely and efficient manner
• Correspond with clients to deliver on starting collateral (insertion orders, creative, etc) to ensure timely agreements to launch on-time
• Develope a strong understanding of Quantcast Insertion Order terms & policies in order to meet turnaround times of contracts and partners with Legal and Rev Ops
• Partner with the Customer team to assist in the creation of insights & performance presentations

• Bachelor's Degree or comparable real world experience
• 1 to 3 years professional experience. Preference is in a Client Services, Customer Success or Account Management role
• Communication, organization and mulitasking skills are essential
• A self-starter who has great communication skills and can work independently, but thrives in a team atmosphere
• Experience working in Salesforce, Excel and Powerpoint a plus