Technical Writer: Critical Issues / Patient Safety

Quality Systems, Inc. ("QSI") and its wholly-owned subsidiary, NextGen Healthcare Information Systems, Inc. ("NextGen"), develop and provide computer-based practice management, medical records, and e-business applications for medical and dental group practices.

The Critical Issues / Patient Safety Notices Technical Writer is responsible for producing timely, high quality patient safety, protected information and non-clinical urgent notices for client consumption and participating in all improvement process initiatives related to critical patient safety issues.

• Research and write confirmed patient safety, protected information and non-clinical urgent notices to be distributed to the client based.
• Responsible to complete critical issues notices within 72 hours from confirmation of the issue.
• Follow Quality Management System processes as required to collect and analyze data.
• May assist with other department projects and deliverables as necessary.

• Bachelor Degree in English, Journalism, and Writing or a related discipline or equivalent-related job experience.
• Minimum of three (3) years’ experience in Technical Writing.
• Impeccable writing skills.
• Analytical skills to interpret technical information in order to rewrite from a user perspective.
• Strong research and interview skills.
• Ability to be pro-active in a highly technical faced-paced environment.
• Strong communications skills.
• Strong problem solving skills.
• Organization skills and must be able to concurrently handle multiple tasks.
• A team player.
• Experience writing in Healthcare and/or Healthcare IT environment.
• Experience with Microsoft SharePoint.
• Experience with AuthorIT.
• Experience with single-sourcing authoring tools.
• Experience with Agile Methodology.
• Familiarity with ISO 14971 or Patient Safety Risk Management.
• Experience working in an FDA regulated environment.