Professional Services Engineer

Puppet Labs

(Washington, District of Columbia)
Full Time
Job Posting Details
About Puppet Labs
Puppet provides system administrators with a simplified platform that allows for consistent, transparent, and flexible systems management.
Summary
Do you have a passion for Open Source software? Excited about what Puppet is doing and want to be a part of it? Love utilizing your technical knowledge in a client-facing role? Puppet Labs is hiring additional Professional Services Engineers to join our growing PS team! In this role, you'll help our Puppet Labs' customers succeed through training, consulting, and custom development engagements, as well as further Puppet Labs product growth with direct customer feedback.
Responsibilities
As part of our Professional Services team, you will work with our customers to implement solutions and deliver professional services, as well as deliver training and keep Puppet & MCollective training accurate and up-to-date. In addition, you will be responsible for providing pre-sales support to Sales & Marketing, developing and publishing Puppet modules and products, and developing and promoting integration and tooling around Puppet Labs products. As Professional Services Engineer, you’ll also develop blog posts and other communication for Puppet Labs, and work with R&D and Product Management to develop and test Puppet Labs products.
Ideal Candidate
- Unix &/or Linux SysAdmin or DevOps background, including automation - Strong customer relations & presentation skills - must be able to speak well in front of an audience and with customers - Excitement about working with the Puppet community - Passion for problem solving - Excellent time and project management skills - Self-motivated and self-directed - Requires the ability to travel up to 75% (domestic & internationally) via ground and/or air transportation, including but not limited to, operating a vehicle and/or riding as a passenger in a vehicle, airplane, train or other form of transportation - Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems - Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and the ability to work and interact in a group or team - Technical degree (CS/IT/Eng/ITSec) or equivalent experience - Valid driver's license - A criminal background check is part of the employment hiring process. - Puppet Certified, a plus! **Preferred but not required** - Programming skills (Ruby, Python, Perl, etc.) - Large scale infrastructure experience - Experience with Puppet or other configuration management tools - Knowledge of data center management, systems management, and monitoring, networking & security - Professional services experience in an open source/enterprise software company

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