Customer Service Call Center Representative - Commercial Lines

The Progressive Group of Insurance Companies has always lived up to its name by being one step ahead of the insurance industry, and finding new and affordable insurance solutions. We began in 1937 with the first drive-in claims office, became the first to introduce reduced rates for low-risk drivers, and then changed the insurance shopping experience by offering comparison rates on the Web.

For our Customer Service Representative it's all about helping others. We're looking for people with strong communication skills and a knack for problem-solving to join our call center team and support our small business customers. We'll provide you with training and a solid base of insurance knowledge so that you can feel confident you're providing the best possible customer service. Whether answering questions about billing or commercial vehicle policy coverage, you'll be the voice of Progressive to our customers. You'll have the support of a collaborative team, which includes ongoing coaching and development.

* Build trust by understanding the unique commercial vehicle needs of our customers, and resolving those needs effectively and efficiently * Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments

**Qualifications:** * One or more years of college education or relevant work experience * Work or educational experience must include: * Customer service, sales and/or influencing others * Fast paced and changing environment * Multitasking and time management skills * Effectively communicating verbally and in writing * Computer skills * Bilingual - Spanish skills are a plus, but not a requirement