Digital Product Manager

PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At PetSmart, we love pets, and we believe pets make us better people. Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so they can live more fulfilled lives. This mission impacts everything we do for our customers, the way we support our associates, and how we give back to our communities.

The Product Manager will play a major role in digital properties’ product discovery, design and development. The Product Manager will help establish the product vision and manage execution of the roadmap, by combining data, market and competitive analysis.

* Identify the needs of our customers through user research, stakeholder collaboration, and analysis of data. * With Demandware as our commerce platform, build strong relationship with Demandware, understand upcoming releases, identify which features to be enabled to maximize investment, how it get incorporated into upcoming internal release, and provide feedback to Demandware to influence future roadmap. * Develop, prioritize, and own the overall consolidated roadmap of digital properties’ products and features to meet those needs and drive customer acquisition and retention. * Collaborate closely with business partners to drive adoption and gather customer feedback. * Drive for the best user experience. Work closely with UX to develop, test, and deliver assets to IS. Own web site and mobile requirements, specifications, and release plans. * Collaborate across teams. Create alignment with other product managers, IS, QA, and design teams and other stakeholders. * Define and measure success. Develop ways to constantly define and monitor success. * Create launch and rollout plans * Test, measure and report results. Track bugs, and define priorities for continuous product improvement. * Build, drive and manage a product roadmap against proposed strategy. * Conduct thorough research with customers to learn and determine what is being built matches their needs.

* Understand the latest technology trends, new functionality and market demands. * Strong problem solving and analytical skills. * Excellent time management, multi-tasking, and organizational skills * Strong computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word * High degree of internet savvy, with a curiosity and enthusiasm for digital trends * Excellent problem solving skills – able to identify, analyze and propose solutions to various technical and business issues * Above average command of English; proficiency with a variety of writing styles * Good design aesthetic and a strong ability to judge visual appearance, ensuring alignment with brand and enterprise standards * Demonstrated ability to work in a fast-paced, “self-starter” environment serving as a catalyst for change and managing multiple work streams simultaneously * The ability to understand and explain complex issues, but also clearly identify and communicate the situation at a high level * The ability to use and understand financial and numerical data to make decisions and influence outcomes * Ability to synthesize data, identify trends and recommend viable solutions * Exhibit professional initiative and entrepreneurial drive **Education And/Or Experience:** * Bachelors degree in Computer Science or related field, or equivalent work experience * 3-5 years of experience in product management * 3-5 years of ecommerce experience