IT Support Engineer

Persado

(New York, New York)
Full Time
Job Posting Details
About Persado
Persado’s cognitive content platform generates language that inspires action across a spectrum of digital channels. Powered by cognitive computing technologies, the platform eliminates the random process behind traditional message creation. Persado arms organizations and individuals with “smart content” that maximizes the efficacy of communication with any audience at scale, while delivering unique insight into the specific triggers that drive action.
Summary
Persado is looking to hire an IT Support Engineer in our New York office. As an IT Support Engineer you will be responsible for the smooth operation of our offices and Enterprise IT infrastructure in North America. You will be tasked with providing excellent support to end users globally.
Responsibilities
* Provide 1st and 2nd level end user support. Provision new equipment and user accounts. * Perform advanced troubleshooting for end user issues and provide support to the Executive team. * Manage operating systems, software and services centrally through the use of computer management suites. * Research, evaluate and deploy new Enterprise IT solutions (eg. SSO, Video Conferencing, Phone Systems, etc.) * Manage cloud services * Oversee the smooth operation of our Videoconferencing and Voip facilities * Liaise with vendors and suppliers
Ideal Candidate
* Minimum of 3 years relevant work experience. * Solid Mac and Windows support skills * Good knowledge of TCP/IP networking, and related network services * Working knowledge or experience with Video Conferencing systems and VoIP systems * Ability to resolve application problems, troubleshoot and maintain software and hardware * Experience with Cloud office applications like Google Apps / Gmail / Office365 * Windows Server, Active Directory basic administration skills * Experience with JAMF Casper Suite will be considered a plus **Who You Are:** * Strong sense of responsibility * Fast learner * Attention to detail * Adaptability * Planning and organizational skills * Stress tolerance * Good communication skills
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Competitive salary and bonus plans All the computer gear you need to improve your productivity Work-life flexibility - we value your contributions above all

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.