Customer Solutions Engineer

Periscope Data

(San Francisco, California)
Full Time
Job Posting Details
About Periscope Data
Periscope Data is a data analysis tool that unifies business data across multiple different data sources. By plugging into database, marketing and billing systems, it can show customers how email and SMS affect user retention; which sales channels produce the most loyal users; and how many users use both web and mobile frontends.
Summary
Bringing clarity to data scientists and analysts, ensuring the best Periscope experience by running SQL queries at lightning speed. You will be on Periscope's front line, talking to users, building customer relationships, and making the customer experience the best it can be.
Responsibilities
* Lead the entire user experience from the pre-sales technical call to the post-acquisition daily support * First day: Onboard and mentor new Periscope customers through a chats and emails. * First week: Help customers succeed by teaching SQL tricks and product tips. * First month: Craft complex visualizations and brainstorm statistical methods with customers. * First six months: Charter projects to improve customer experience and engagement. * Always: Hand-deliver happiness to customers, one chat at a time.
Ideal Candidate
* You love teaching people. You are known as the person who will always lend a hand and has infinite patience. * As a natural relationship builder, you bring the best out of other people. * You thrive in fast paced, high-pressured environments while working in a team. * You have an analytical mind and in-depth familiarity with data tools like Excel, Tableau, or SQL consoles along with a working knowledge of statistics. * You can communicate complex concepts in a clear and professional manner. * You are a quick learner and relentlessly inquisitive.

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