Customer Service Representative

Patterson Dental provides technology, products, services and programs that enhance the dental practice lifestyle and patient experience. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.

Patterson Dental is seeking a Customer Service Representative to join our team. Our representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. You will assist the customers in determining their professional needs when receiving or placing telephone calls.

* On the job training responding to inquiries from customers and sales personnel * Learn to determine the professional needs of customers when receiving or placing calls * Upgrades telephone orders * Introduces and promotes new products during calls * Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative * Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch * Expedites credits on merchandise returned from accounts * Performs other duties as assigned

* High school diploma or equivalent. * Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills. * Dental product knowledge is helpful. * Working knowledge of personal computers is necessary.