Help Desk Technician

Panda Restaurant Group

(Rosemead, California)
Internship
Job Posting Details
About Panda Restaurant Group
Panda Restaurant Group, the world leader in Asian dining experiences and parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to becoming a world leader in people development. Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in a genuine family environment that is uniquely Panda.
Summary
The Help Desk Tech Intern is responsible for serving as the single point of contact for all technology-related problems encountered by PRG associates and ensuring satisfactory customer service. This position responds to incoming telephone, voice mail, email, chat, and in-person requests for assistance from associates experiencing problems with hardware, software, network, and other computer-related technology. The Help Desk Tech Intern evaluates and prioritizes all problems and either resolves the problems or escalates the situation to the appropriate IS associate for resolution.
Responsibilities
* Provides courteous customer service in-person and through phone calls and emails to Operations and to SC associates related to IS issues on a timely basis. * Serves as the single point of contact for all technology-related problems encountered by PRG associates by responding to incoming telephone, voice mail, email, chat, and in-person requests for assistance related to problems with hardware, software, network, and other computer-related technology. * Evaluates and prioritizes all computer-related problems and either resolves the problem or refers the situation to the appropriate IS associate for resolution. Escalates problems requiring urgent attention. * Logs and tracks all calls using the ticket tracking system. * Follows up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction.
Ideal Candidate
* Junior or Senior college level * Some relevant work experience and related coursework in Information Systems and Computer Science technology required
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management.

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