Business Analyst III

Paladin Consulting is a nationwide Talent Acquisition and Placement consulting firm. We connect Top Companies with Top Talent to create Win-Wins for both parties. At Paladin we put Tech Talent, Experienced Engineers and Business Pros in a position to succeed through a deep vetting of Clients and Opportunities to ensure that their needs align with your skills.

Paladin Consulting is currently hiring a Business Analyst to join our team working onsite at our client's office located in Cincinnati, OH.

* Support and maintain solutions utilizing required tools and technologies. * Provide support for applications, including involvement with the appropriate teams. * Provide off-hours support (24 x 7). * Support the conversion rollout of the CHEC software and hardware. * Ability to read log files to determine root cause with provided tools. * Partner with the appropriate teams and vendors to expedite issue resolution and manage to SLAs. * Establish priorities for enhancements/modifications of application. * Create technical support knowledge documents based on issues resolved in production. * Must be able to perform the essential functions of this position with or without reasonable accommodation. * Deliver high-quality solutions

* BA with experience in POS applications, in particular Toshiba CHEC and Toshiba IBM4690 * 3-5 or more years experience in support role working on a highly aggressive schedule. * Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization. * Ability to interact well in a team environment. * Proven ability to work creatively and analytically in a problem-solving environment. * Good leadership skills * Can work with minimal supervision * Ability to determine methods and procedures on new projects with minimal guidance. * Knowledgeable of appropriate change/release management practices. * Must be able to perform the essential functions of this position with or without reasonable accommodation. **Optional Skills:** * IS related associate degree, or a bachelor's degree, or comparable work experience in an Information Systems position or related business position. * 4 - 6 years experience in adjacent technologies. * Prior experience with project planning with medium size or medium level complexity projects.