Field Support Rep I

Creating a better everyday.™ As the company behind well-known Redbox® movie and video game rental kiosks, popular Coinstar® coin-counting kiosks , ecoATM® device-recycling kiosks, and Gazelle® electronic reCommerce services, Outerwall is on a mission. We're pushing the walls of retail way out, into a new dimension building businesses that make life simpler and better for consumers and retailers.

In this job, you will use your personal vehicle to maintain an assigned merchandising route, assisting with the maintenance, support and upkeep of Redbox kiosks within an assigned market. You will work in an environment where route, daily tasks and weather conditions can change on a regular basis. You must also be able to store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within your personal vehicle and residence.

* Using personal vehicle, travels to assigned kiosks and collects movies from machines. Keeps daily record of product distributed and removed from each machine (mileage reimbursement provided for miles driven for work tasks and pre-determined routes) * Follows a specifically designed daily merchandising route including regular visits to a warehouse location * Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners/managers and employees * Communicates status of kiosks and customer accounts to Regional Operations Supervisor (ROS) * Secures all Redbox merchandise and ensures kiosks are properly locked * Keeps kiosks clean and in proper working order * Loads and unloads product from automobile, residence and warehouse

**Education & Experience** - High school diploma or GED required - Minimum of 1 year of experience in a customer facing position required - 1+ years of experience computer skills required (internet, email, and using Microsoft Word and Excel) - At least 1 year of merchandising or field operations experience preferred - Experience with routers, air cards, hardware/software installation, and network connectivity preferred. **Knowledge, Skills & Abilities** - Demonstrates strong organizational, multi-tasking and problem solving skills - Must be able to effectively communicate and collaborate with others - Ability to work independently with a high degree of self-motivation - Must be able to work in a variety of weather conditions including extreme weather - Ability to use small hand tools such as a screwdriver, pliers, cutter, or hex wrench **Other Requirements** - Must have a reliable vehicle, valid driver’s license, and valid car insurance - Must have an excellent driving record - Must have the ability to store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within personal vehicle and residence - Must have daily access to a computer with Internet connection in order to access route instructions and enter hours worked and use company email. **Physical Requirements** - Ability to lift and carry up to 50 lbs.frequently throughout the workday - Ability to bend, kneel, push, pull and stand on a regular basis throughout the work day