Senior Desktop Engineer

OSI Systems is committed to both comprehensive research into meaningful issues and high-technology solutions to make the world safer and healthier.

The Senior Desktop Engineer is responsible for developing, maintaining, standardizing and supporting a large, highly complex and geographically distributed desktop infrastructure. He/she will serve as the lead technical resource for all end point devices (desktops, laptops, tablets, printers, etc.) owned and operated by OSI Systems and its’ subsidiaries worldwide. This position will lead technical aspects of hardware and software configuration, testing and deployment. Performs root cause analysis for service interruption recovery; creates preventative measures consistent with guidance from management. Role will serve as the technical lead for enterprise level desktop projects and as the technical liaison between desktop support and other IT teams. The Senior Desktop Engineer must have the ability to present ideas in a clear and concise manner to individuals at all levels of the organization and execute projects on time and on budget. He/she is expected to update management and communicate potential issues timely and effectively. Success and effectiveness of the position will be measured by predetermined success metrics. To be successful in this role in depth technical knowledge of desktop hardware and software

* Serves as the technical lead for all desktop matters at OSI. * Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to meet or exceed service levels. This includes security patches, client software, software updates, and new software deployments. * Researches, tests and resolves hardware and software issues affecting the enterprise. * Performs on-site analysis, diagnosis, and resolution of desktop problems for end-users, recommends and implements corrective solutions, including repairs as needed. * Actively monitors ticket queues, take ownership of tickets and enters details regarding problem resolution. * Maintains asset inventory of all desktop hardware and software. Maintains accurate records and enforces software licenses compliance. * Leads testing and evaluation of client upgrades and patches. * Provide tier 1 and 2 support for all technical desktop support issues escalated from the Global IT team or Management. * Tests, recommends & deploys hardware and software organization wide. * Builds and maintains a test lab including the gold image. * Assist with the implementation of Enterprise wide endpoint device solutions to harden and make environment highly available. * Work with cross-functional IT team and assist with the implementation of enterprise wide projects, roll-outs, and testing. Coordinate efforts with local and worldwide IT Desktop Support staff to ensure solutions are fully tested and full/site company roll-outs is completed. * May conduct training and/or information sessions to educate OSI personnel. * Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork * Demonstrate behavior consistent with the company's Code of Ethics and Conduct * Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the company's values, Code of Ethics and Conduct, and applicable compliance policies * Perform other duties assigned as needed

* High School diploma or equivalent. College degree preferred, including 2 year technical associate degree will be considered. * Must have MS Windows OS & Microsoft Office suite experience. * 5-7 years technical experience with common desktop hardware and software. * Experience with mobile devices and platforms such as Windows Mobile, IOS and Android highly desirable. * Certifications such as MCSE Specialist Windows 7, MCSE Specialist Windows 10, MCSE Desktop Infrastructure and MCSA Office 365 highly preferred. * Must have 2 + years’ experience in a large enterprise environment building, maintaining and securing a highly available end point device fleet. * Must possess an in depth technical understanding of the interdependencies IT Infrastructure components (Databases, SAN Storage, Systems, Network) have on each other and on end point devices. * Must possess a high level understanding of other IT disciplines such as Databases, SAN Storage, Systems, Network and Applications. * Ability to configure, deploy and effectively use remote desktop, software distribution and imaging tools such as Heat, SCCM, Landesk, etc. required. * An in depth understanding of desktop and mobile operating systems such as Windows (XP, 7, 10), IOS, Android is required. * Familiarity with Linux desktop operating systems such as Open Suse preferred. * Familiarity with enterprise level security software such as anti- virus and encryption is required. * Basic understanding of Microsoft licensing required. * Basic understanding of the ITIL framework required. * Skilled at reading, writing, and interpreting technical documentation and procedure manuals. * Attention to detail and customer service orientation are a must. * Ability to translate technical matters into plain English. * Travel may be required.