Billing Specialist

We’re a small(ish), innovative and agile company that works with some of the top brands worldwide. We’re passionate about technology and helping enterprises use mobile to transform their business. We offer interesting and challenging work in a friendly, collaborative environment where you’ll immediately see your contribution to the company’s success.

* Process monthly billing cycle for portfolio of up to 200 US customers following processes and procedures for varying customer needs and demands * Use and create reports to substantiate fees * Identify and explain invoicing variances * Interface with multiple departments including Sales, Legal, IT and management * Prepare billing reports, reconciliations and analyses * Proactively work to resolve cases in billing queue * Accurately process customer credits following processes and procedures * Process credit card payments and refunds * Respond to inquiries from internal and external customers * Set up new customer accounts * Support collection efforts for Accounts Receivable portfolio * Serve as back-up for cash receipts posting in OpenMarket billing platform * Recommend enhancements to the billing system * Meet and document SOX requirements * Participate in audits as needed

**What to bring** * Must work well in a team environment - enthusiasm, curiosity, and positive attitude necessary * Strong communication, customer service, and organizational skills * Good analytical skills and attention to detail * Able to work under pressure * Good verbal and written communication skills * Must be comfortable working with numerous software applications and systems: Microsoft Office, payment systems, accounting systems, customer relationship management, etc. * Must be able to work independently to meet deadlines, escalate issues and communicate project status **You’ll be a great fit if you enjoy…** * Being a part of a small, fast-moving and agile team that encourages you to learn and grow * Finding solutions to interesting problems * Working with some of the world’s top brands * Having autonomy with complex tasks * Using your experience and expertise to inspire the team **Education & Training:** * BS/BA degree in accounting, finance, math, business or related field * 2-5 years of customer billing experience * Experience in a high volume, high growth atmosphere