Product Manager in Integrations

Olo reaches millions of consumers by powering mobile and online ordering for many of the country’s largest restaurant chains. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption.

We are looking for a talented Product Manager to join our team. You will play a significant and visible role in driving the evolution of Olo’s existing products and the definition of new product offerings, with an emphasis on payment, loyalty, and point-of-sale (POS) technology solutions from our technology partners. Your success will help enable Olo’s continued dominance of the digital ordering market and help keep our build a stable of delighted clients delighted.

* Drive the evolution of payment, loyalty and POS technology solutions that are at the core of Olo’s digital ordering products. * Develop a product vision and strategy that informs the solutions we build for our clients, and the priorities of our Engineering teams. * Develop the product specifications and user stories that drive the build-out of new products and features. * Develop and maintain a deep understanding of our products, particularly the payment and POS capabilities, to ensure that product updates achieve desired goals. * Conduct client outreach initiatives to identify system innovations that would solve operational problems for restaurants. * Conduct competitive research to inform our product strategy and roadmap. * Create pro-forma financials for products you own. * Work with technology partners to evaluate and plan integrations that meet the business needs of our respective clients. * Work closely with Olo Account Managers to understand and evaluate client feature requests. * Work closely with the Olo Sales & Marketing team to create product marketing material-sales collateral (demos, documentation).

* You love the idea of helping customers order ahead and Skip the Line™ at restaurant chains around the country! Additionally you’d love digging into the “back-end” to make the adoption and incorporation of Olo into existing operations smooth and painless. * You have at least 5 years of experience in the Product Manager role for a software technology company that operates in an Agile process framework. * You have worked directly with an Engineering team to build project plans and timelines and manage against those timelines to ensure that you ship the right products at the right time with the right quality. * You are a creative problem solver who can understand and process the challenges all parts of the business face in meeting goals. * You are comfortable speaking to outside parties and customers. * You are passionate about creating and optimizing processes, systems, and workflows. * You have demonstrated the ability to work across an entire organization, from the CEO to the Systems Architect to Customer Support to Sales. * You can clearly articulate plans for the next few weeks, as well as the longer-view product vision. * You have a functional understanding of software development (maybe you were an engineer in a previous life) and are able to “dive into the details” to understand complex technical challenges. * You convey ideas clearly and concisely. * You have a legal right to work in the U.S. **Beneficial** * Restaurant experience in back-of-house or front-of-house roles * Experience as a product manager for a startup or growth-stage company * Experience managing technology partner relationships in a Product or Business Development capacity * Experience with SaaS platforms for enterprise clients * Basic fluency in programming languages and/or database management skills *