Product Analyst

NovuHealth is the health care industry’s leading marketing and behavior change platform, designed to enable health plans to better understand, motivate and connect with members. Leveraging clinical and behavioral best practices, rewards, incentives, and personalized communication, NovuHealth is the most cost-effective, seamless way to reach and influence high-value member behaviors.

Novu is looking for a smart, engaging, fun and experienced Product Analyst with 1-3 years of experience. Effective product documentation is a critical part of our product development process, and Product Analysts are chief advocates for ensuring that technical and non-technical audiences are educated and informed about the capabilities of a complex product ecosystem. We are interested in someone who is eager to work with Engineering, Data Sciences, User Experience, Marketing, Operations and Client Management teams and is comfortable in an Agile environment. Experience with efficiently and quickly moving from ideation through delivery is key as we operate on rapid release cycles

• Work with internal teams to understand capabilities and constraints within Novu’s product ecosystem
• Create and maintain technical documentation supporting technical and non-technical audiences
• Support Product Owners in creating and grooming product backlogs
• Facilitate working sessions to document product capabilities, workflows and brainstorm improvement opportunities
• Investigate and analyze product support requests

• 1-3 years of professional experience as a Product, Data or Business Analyst
• A history of developing useful documentation for both technical and non-technical audiences
• Natural curiosity and a drive to understand complex concepts and systems
• Knowledge in gathering requirements for and designing software, including web, tablet and mobile devices
• Comfortable with ambiguity, change and rapid iterations
• A creative problem solver who is comfortable working both independently and collaboratively
• Excellent facilitator, communicator and collaborator
• Health care domain expertise and proficiency with JIRA, a plus
• Positive and flexible attitude