Site Operations Coordinator

New Classrooms is a nonprofit organization that leverages classroom design, teacher talent, and technology to enable personalized learning for more than 13,000 students in 38 pioneering schools.

The Site Operations Coordinator (SOC) supports New Classrooms’ programs in 2017 based on the specific needs of a school and as determined by the organization. The SOC is responsible for providing on-site operations, technology, and help desk support in New Classrooms partner schools in the surrounding area. This is a seasonal, temporary and non-exempt employee position. Under the supervision of a Site Operations Manager, successful Site Operations Coordinators ensure that the Teach to One program is run smoothly and successfully delivered on-site at our partner schools. A strong candidate will have exceptional communication and organizational skills, be able to handle multiple work streams at once, be detailed oriented, be comfortable working with technology, and demonstrate a strong interest in working independently in schools.

* Support the implementation and issue management of New Classrooms’ program in a portfolio of approximately 2-3 schools, with support and supervision by a Site Operations Manager, both onsite and remote * In coordination with the Site Operations Manager and school staff, develop and maintain systems and routines that enable this unique program to run smoothly in a school environment * Assist teachers with the preparation of printed materials and technology * Establish strong relationships with key school staff that maximize their investment and partnership in TTO implementation * Work with school technology staff to manage hardware, security, and technology readiness and troubleshoot tech issues * Monitor network performance and performance of program related tools * Work with the Site Operations Manager to create a weekly schedule, which may include travel between multiple school sites * Oversee communication between school staff and New Classrooms’ central operations team and report operational and technology issues to central operations * Support roll-out of new program features and other projects as needed * Participate in ongoing company and departmental meetings and trainings

* Demonstrated interest or experience in being part of a school community, and/or educational setting * Thrives in a fast-paced, deadline-driven environment and operates with purpose, urgency, and accuracy * Strong interpersonal and communication skills * Experience working in highly collaborative environments preferred * Ability to multi-task by balancing competing needs and priorities * Ability to create effective processes and procedures for students and teachers * Tech savvy and comfortable doing basic troubleshooting in a Windows/PC environment * Strong problem solving skills * Ability to be scheduled between the hours of 7:00am – 4:30pm with a maximum of 25 hours per week * Bachelor’s degree a plus