Systems Service Support Analyst

Net2Source Inc. is a leading global consulting and services Company, headquartered in Jersey City, NJ with its local offices in Texas, California, Florida, Illinois, Colorado and Michigan and its global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore and India. N2S offers wide gamut of consulting solutions customized to specific client needs including but not limited to Application Development, Workforce Management and Project Consulting.

As a key contributor to the EIAM Security Operations team, you will have the opportunity to get close to the latest technology in Web and Security applications. You will be responsible for product implementations and environment support for a suite of critical security products with the primary goal of ensuring stable and available systems. Successful candidates will ensure proper proactive application monitoring, respond quickly to notifications of potential problems and ensure proper problem follow-up.

* Provide operational support the FCPS business critical applications and collaborate across business units on technical solutions and processes * Maintain stable and reliable application environments * Provide rotational 24/7 on-call application support * Manage and coordinate software/hardware currency * Work on support initiatives to provide on-going increased operational efficiency

* Bachelor’s degree * 6+ years production support experience or similar * Security industry experience preferred * Strong understanding of ITIL concepts * Solid knowledge of hardware and software systems * Project management and project life cycle knowledge * Solid verbal and written communications skills * 3-5 years of UNIX experience * 3-5 years of WebSphere experience * Strong troubleshooting and problem solving skills * Experience providing crisis management for major system outages or issues with major business impact * Experience navigating system logs, updating configuration files and maintaining monitoring standards * Ability to work closely with application developers as well as Client internal customers at all levels * Ability to use and maintain support tools in UNIX and Windows as necessary * Experience conducting application implementations