Community Manager

NFPA is a global, nonprofit organization devoted to eliminating death, injury, property and economic loss due to fire, electrical and related hazards.

The successful candidate will be curious, action-oriented and able to bring a whole-systems perspective and consultative approach to understanding and improving NFPA’s understanding of and engagement with our stakeholders. Success will be achieved by eliciting data from and making connections across a diverse set of constituents and ideas to result in deeper relationships with; more comprehensive data and knowledge regarding; and new and more relevant offerings in service to our stakeholders.

• Drive awareness and adoption of NFPA Xchange, providing guidance and support.
• Plan and manage the community engagement calendar.
• Engage with the community not only with content, but also through discussion seeding, social media chats, video, as well as leveraging online and offline events/programs
• Monitor the community and be the keeper of the community rules of engagement. Manage “Inappropriate Use” procedures and escalation for resolution with the right stakeholders
• Oversee the total community member experience, taking care to welcome new members, connect members with like members, and build affinity
• Drive programs to increase user-generated content, member conversations and peer-to- peer support / networking
• Provide users with demos, feedback sessions, and training. Create and maintain a training library, including FAQ's, training manuals and recorded tutorials.
• Drive the implementation of the online community strategy by designing and building experience enhancements in the community and coordinating with stakeholders across the Association to ensure its effectiveness and sustainability
• Influence and contribute to the evolution of the social strategy through recommendations based on community insights and user feedback
• Community engagement. Ensure proactive management of community groups through the active engagement of community moderators, the development of editorial calendars, event schedules, and appropriate content creation
• Work with the business to develop and implement appropriate incentive and engagement programs, such as gamification, badging, and other recognition
• Manage expenses and budget-related activities related to the online community

• Define and monitor critical community adoption and usage success metrics.
• Identify business and operation-aligned community KPIs, create and maintain community dashboards for reporting metrics to senior management.
• Analyze data to formulate an enterprise adoption strategy.
• Understand that clear business objectives are the key to driving success.
• Experience working with Jive is preferred
• Bachelor's degree in Business, Computer Science or Engineering
• The NFPA community will be comprised largely of experts in their fields, discussing highly technical topics, and therefore an engineering background is a preferred
• Community management experience, including building online communities from the ground up is a plus
• Prior experience blogging, commenting, social bookmarking and group configuration and permissions definition.
• Proficiency with the following programs: Microsoft Office Suite (Word, Excel, and PowerPoint), Microsoft Project/Visio.
• Solid process and project management skills are required, including the ability to manage numerous priorities simultaneously while maintaining a sense of urgency, as is an ability to operate effectively in an unstructured environment.
• Strong analytical skills, comfortable working with, interpreting, and presenting data.
• Proven ability to build consensus and work effectively within a cross-departmental team.
• Excellent time management, client management and communication skills.
• Some travel (domestic and international) is required.