Assistant General Manager

MV Transportation provides safe and efficient, state-of-the-art transportation services & technology to transit operations. Many of our customers include cities, counties, municipalities, corporations, non-profit agencies, universities, and community organizations. We're inspired each day to focus our industry expertise on helping clients unlock the true potential of their transit operations.

We are seeking an Assistant General Manager. This is a paratransit operation with 50+ vehicles. The Assistant General Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily ooperation of our transportation contract, in compliance with the policies of WMATA and in conformance with company procedures.

* Effectively manage customer relations through both direct contact and outreach programs. * Identify, select, train and mentor location staff. * Effectively and frequently communicate with location staff and support team members. * Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements. * Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements. * Maintain client contact routinely to meet or exceed expectations. * Conduct periodic departmental audits. * Daily, weekly and monthly review of key operational metrics. * Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations. * Implement, promote and adhere to company policies and procedures. * Interact with Bridges committee to effectuate positive changes to policies, procedures and programs. * Participate in location(s) labor and employee relations activities. * Provide insight and information to support location(s) contract renewals. * Create and present location(s) annual budget. * Monitor dispatch agents to ensure timely communication of passenger cancellations or changes as required. * Provides dispatch coverage during peak service times and during employee shortages. * Ensure dispatchers assign will-call and same day trips to available and appropriate vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity. * Ensure dispatchers document accurately and appropriately daily events related to service. * Manage vehicle pull-outs according to schedule and/or customer expectations. * Maximize wage to revenue percentages and minimize non-revenue and OT wages. * Define and publish driver schedules based on service demand and in accordance with collective agreements. * Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.

* College degree or equivalent business management experience. * Management experience required. * Must have at least three (3) to five (5) years experience in a paratransit industry. * Transportation/transit experience preferred. * MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.