Customer Success Architect

MuleSoft makes it easy to connect the world’s applications, data and devices. We provide a software platform that enables organizations to easily build application networks using APIs. APIs are the digital glue that allows applications to talk to each other and exchange data. Our flexible, unified platform connects nearly any application or system by leveraging APIs to quickly and securely share data, regardless of format or source, in application networks.

In this truly entrepreneurial role, you will immerse yourself in the projects and goals of a handful of key accounts. You will directly contribute to a customer’s success with MuleSoft’s products by providing the customer with architectural guidance, technical leadership, and both MuleSoft and complementary product recommendations.

* Within your first 30 days, you will be able to hit the ground running, master the Anypoint products, and quickly establish your credibility across the organization. You will review our existing industry go-to-market strategy and product roadmap and identify patterns that have promoted a successful enterprise connectivity model in existing customers. You will begin to learn the business challenges and opportunities of your future accounts * Within your first 60 days, you will overhaul our pre-sales and technical sales enablement assets e.g. demos, whitepapers etc. You will test this in the field, together with our pre-sales and sales teams, and revise in accordance with their feedback and geographical differences. You will get engaged with your book of customers, understand their current and future projects, and begin to add value * Within 90 days, you will be ingrained across the company as the subject matter expert to go to when it comes to your specific industry or area of expertise, particularly with regards to technical matters. You will also have sufficient understanding of our strategic objectives, and what is needed for us to be successful, that you proactively drive your own work agenda from hereon out

* Deep integration experience and knowledge of Java highly desirable * Ability to evaluate architecture and infrastructure and make recommendations for improvement, making use of the MuleSoft platform and supporting applications * Ability to evaluate and connect technical needs with line of business needs, and demonstrate both technical and industry expertise for a customer’s vertical * Experience leading and architecting enterprise-level programs in solution areas consistent with MuleSoft’s product vision i.e. SOA, Application integration, API design and management * Experience with Tomcat, XML, JMS, WS* and SOA/Integration technologies * Experience using the a JAVA IDE (Eclipse, Intelli J, Netbeans), and Maven is beneficial * Experience with championing and driving the development of product software features and extensions by working in conjunction with both internal and partner engineering teams * Deep interest in making customers successful and expanding their use of MuleSoft products and services * Comfortable multi-tasking across parallel workstreams, juggling different roles and priorities in each