Field Service Engineer

MTS Systems

(Fort Wayne, Indiana)
Full Time
Job Posting Details
About MTS Systems
MTS Systems Corporation is a leading global supplier of test systems and industrial position sensors. The Company's testing hardware and software solutions help customers accelerate and improve their design, development, and manufacturing processes and are used for determining the mechanical behavior of materials, products, and structures. MTS' high-performance position sensors provide controls for a variety of industrial and vehicular applications.
Summary
To calibrate, maintain, install, troubleshoot, and repair MTS equipment at a customer site. Learns and applies MTS technology and business practices in order to provide quality, on-site customer support.
Responsibilities
* Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance. 2. Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations. 3. Performs calibrations relevant to assigned customer base independently. 4. Coordinates and conducts installation and maintenance activities. 5. Implements the operational requirements of the MTS Corporate and Field Service Quality System. 6. Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing. 7. Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
Ideal Candidate
* Vo-tech degree in a technical field or equivalent military training and a minimum of 4 years relevant experience; or * 8 years relevant technical experience.

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