Service Representative

We are a leading North American distributor of metalworking and maintenance, repair and operations (MRO) products and services. We help our customers drive greater productivity, profitability and growth with over 1 million product offerings, our inventory management and other supply chain solutions, and deep expertise from more than 75 years of working across industries.

The Account Service Representative is responsible for the maintenance and added expansion of MSC’s established vending solutions programs.

• Responsible for the identification and cross-referencing of products for all of MSC’s vending solutions programs.
• Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
• Supports all MSC solutions in the field by performing the following
• Travels to MSC VMI customer locations to scan MSC items for receipt by the AS/400 system.
• Assists in identification and cross-referencing of product for the VMI program.
• Maintains and updates all VMI equipment in branch such as scanners, label makers, etc.
• Monitors the minimum and maximum product quantity at customer locations.
• Supplies reports supporting VMI and other solutions as directed by the needs of the branch.
• Under the guidance of the VMI Sales Representative (VSR) and Team Leader (ISS), resolves customer issues and increases product knowledge, and learns about MSC’s Culture.
• Fosters the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC’s Mission.
• Participates in special projects and performs additional duties as required.

• High School Diploma or the equivalent is required.
• An Associate’s degree or the equivalent work experience is preferred.
• 0-2 years outside sales and/or customer service experience is preferred.
• Relevant Military experience is a plus

Skills

• Excellent verbal and written communications skills are required.
• Understanding of basic sales skills is required.
• Basic computer literacy is required.

Other Requirements

• A valid driver’s license is required.
• Daily local travel within branch or market territory is required.
• Occasional overnight travel is also required.
• May need to lift up to 50 lbs based on customer needs.