Bilingual Customer Service Representative

Monroe Staffing Services

(Manchester, New Hampshire)
Full Time Entry-Level
Job Posting Details
About Monroe Staffing Services
Monroe Staffing is a full-service staffing and consulting firm serving companies ranging from Fortune 100 to new start-up organizations. We work with job seekers in an equally broad range, from light industrial temporary workers to executive level candidates. With offices throughout the Northeast and our newest office in North Carolina, we make it our business to know the local employment markets and our clients’ industries.
Summary
Monroe Staffing Services is currently seeking candidates for local CSR (Customer Service Representative/Call Center) openings. Our client is a highly individualized service that is focused on delivering quality service and responsiveness to their clients and their customers. No previous experience required! These are full time, 40 hours/week OT is available. Rate of pay is $10.00/hour (Entry level)
Responsibilities
* The role entails taking inbound and making outbound member calls to explain formulary changes to their prescription coverage for the coming calendar year. * Callers are members of a health insurance company; concierge service is expected * Callers are likely between the age of 55-95 years old; sensitivity, empathy, and patience are expected * Our client can listen to all calls * High level communication skills required-comfortable pronunciation of prescription medication names required * Bilingual in English/Spanish Required
Ideal Candidate
* Candidates must have flexibility with their schedules. Hours of Operation: 10am-9pm 40 hours/week. Due to the fact that you could be calling customer in a different time zone, you must be open to having a flexible work schedule during the week and some weekends.

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